Return policy

Thank you for shopping at our jewelry boutique. We strive to provide you with the finest pieces of jewelry and excellent customer service. However, we understand that there may be instances where you need to return or exchange your purchase. This Return Policy outlines the guidelines and procedures for returns and exchanges.

1. Eligibility for Returns/Exchanges:

   You may be eligible for a return or exchange if:

   - The item is damaged or defective upon arrival.

   - The item differs significantly from the product description.

   - You received the wrong item.   

   Please note that certain items, such as personalized or custom-made jewelry, may not be eligible for return or exchange. 

2. Return/Exchange Process:

   To initiate a return or exchange, please follow these steps:

   a. Contact our customer service within 14 days of receiving your order.

   b. Provide your order details, including the item(s) you wish to return or exchange and the reason for your request.

   c. Our customer service team will guide you through the return/exchange process and provide you with a return shipping label (if applicable).

   d. Carefully package the item(s) in its original packaging, including any accessories or documents that came with it.

   e. Send the package back to us using the provided return shipping label (if applicable).

   f. Once the returned item(s) are received and inspected, we will process your refund or exchange as per your request.

3. Refund/Exchange Guidelines:

   - Refunds will be issued to the original payment method used for the purchase.

   - Shipping charges are non-refundable, except in cases where a wrong or defective item was received.

   - Exchanges are subject to availability. If the requested item is not available, we will provide you with alternatives or issue a refund.

   - All returned items must be in their original condition, with no signs of wear or damage, and all tags and labels intact.

   - Return shipping costs are the responsibility of the customer, unless otherwise specified by our customer service team.

4. Damaged or Defective Items:

   In the rare event that you receive a damaged or defective item, please contact our customer service immediately. We may request photographic evidence of the damage to expedite the return/exchange process.

5. Final Sale Items:

   Some items may be labeled as "Final Sale" and are non-returnable and non-exchangeable. Please review the product description prior to purchase.

Please note that this Return Policy is subject to change without prior notice. It is recommended to review this policy whenever making a purchase.

If you have any questions or concerns regarding our return policy or need assistance with a return, our dedicated customer service team is ready to help. Please feel free to contact us at [email protected] for further assistance.